If I reply to your email and the message does not go through because my email address needs to be “authorized first”… you will not get my message, or any other emails the system sends you.
Any e-mails you send will be replied by me, I answer the phone, I charge your card, and all concerns will come to me, no one else. At the end, I am the person responsible for making you so happy, you want to tell your neighbors about me! My guarantee: If any of my trees dies within a year, providing it was planted in fertile soil, PH from 5.5 to 7.5, you watered it and protected from frost if needed, I will replace it free of charge. I only ask you to pay for the shipping expenses.
If 5% or more trees die, you know there is something wrong with the soil and that has to be addressed before you try and plant any more trees. I suggest you get a soil test Soil tester. Get the cheapest one, that is all you need
Do not to plant hybrid poplars in clay, the trees will die. When there is clay in your soil, you must figure out a way to plant the trees so they can reach water. Either plant deeper or Drill until good soil is found and replace the clay with good soil before you plant.
If you ordered cuttings and none of them sprouted, the answer is simple: you planted them upside down. That is not covered under the warranty.